Prepare your story. Ask clearer questions. Know what happens next.
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By the Better Health Questions Team Why This Is Worth a Phone Call Before You Go If getting into the building, hearing the intake questions, filling out paperwork, or sitting through a long visit is …
Continue Reading about Asking About Accessibility Needs Before an Appointment →
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By the Better Health Questions Team You have a legal right to see your visit notes — here's how to request them and what to check Under a federal law called HIPAA, you have the right to ask your …
Continue Reading about Requesting a Copy of Your Visit Notes: What to Check for Accuracy →
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By the Better Health Questions Team When Two Clinicians Give Different Advice: A Clarification Checklist When two clinicians tell you different things in separate conversations — one says one thing …
Continue Reading about When Two Clinicians Give Different Advice: A Clarification Checklist →
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By the Better Health Questions Team You're already home, and the follow-up date is still unclear — here's what to do Call the office (or send a patient portal message) and ask them to check your …
Continue Reading about The Follow-Up Date Was Never Confirmed: How to Fix It After You’ve Left →
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By the Better Health Questions Team If you left an appointment unsure what your provider wants you to do next, you are not alone, and you have not missed your chance to find out. You can call the …
Continue Reading about When You Do Not Understand a Care Plan: A Teach-Back Question Sheet →
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By the Better Health Questions Team When your support person can't make it to the room Sometimes the person you'd normally bring to an appointment — an adult child who lives out of town, a spouse who …