By the Better Health Questions Team What Is a Patient and Family Advisory Council? A patient and family advisory council, often shortened to PFAC, is a group of patients, family members, and …
How to Prepare a Clear Question for a Patient Portal Message
By the Better Health Questions Team What a Patient Portal Message Actually Is A patient portal message is a secure note you send through your healthcare provider's online record system, not a text or …
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How to Ask for Healthcare Communication Accommodations
By the Better Health Questions Team A communication accommodation is any aid or adjustment — a sign language interpreter, large-print forms, real-time captioning, or extra time to process spoken …
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How to Use Teach-Back to Check That You Understood a Healthcare Plan
By the Better Health Questions Team Teach-back is a simple way to check that you understood your healthcare provider correctly: right after they explain something, you repeat the plan back in your own …
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How to Prepare a Second-Opinion Conversation Without Starting Over
By the Better Health Questions Team Getting ready for a second-opinion visit is mostly a records-and-questions job, not a new diagnosis You can prepare for a second-opinion conversation without …
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How to Prepare Questions After You Receive a Test Result
By the Better Health Questions Team What to do when a test result arrives A test result is a piece of information, not the full story. When you receive one — in a portal message, a phone call, or a …
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